Tagged: hotel
How To Handle Online Complaints
If you run a business you can expect people will express their opinions your products and services. More and more they are expressing those opinions online and we know that people who have a complaint are more likely to share that opinion than a person who has a compliment.
This can be stressful, but there are opportunities that can be found in online complaints. In my Hotel Executive article, I outline how to handle complaints and get the most from such feedback.
The article is also published on LinkedIn.
Can Hotels Increase Bookings with Social Media?
The simple answer is yes. The how is not so simple. In my Hotel Executive article, 5 Ways to Drive Revenue with Social Media, I highlight some of the tactics my team and I have used to get heads in beds.
This article can also be found on Linkedin.